Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by FlowZone AI ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use our services. These Terms apply to all visitors, users, and others who access or use our services.

2. Description of Services

FlowZone AI provides AI-powered business automation services, including but not limited to:

• Automated lead follow-up workflows
• Invoicing and billing automation
• Appointment scheduling systems
• Reporting and analytics dashboards
• Client onboarding automation
• Data entry and synchronization solutions

We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our services. By using our services, you represent and warrant that you meet these requirements. Our services are intended for business use and are not directed at consumers for personal, family, or household purposes.

4. Account Registration

To access certain features of our services, you may be required to register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain false or outdated information or that violate these Terms.

5. Payment Terms

Certain services require payment. By engaging our paid services, you agree to the following:

• Fees: All fees are stated in U.S. dollars unless otherwise specified and are non-refundable except as explicitly stated in our refund policy.
• Payment: You authorize us to charge your designated payment method for all applicable fees.
• 48-Hour Delivery Guarantee: If we fail to deliver your automation workflow within 48 hours of project kickoff (excluding weekends and holidays), you are entitled to a full refund upon request.
• Scope Changes: Changes to project scope after kickoff may affect delivery timelines and pricing and will be agreed upon in writing.

6. Intellectual Property

Our IP: The FlowZone AI name, logo, website design, proprietary automation frameworks, templates, and all related intellectual property are owned by FlowZone AI and are protected by applicable copyright, trademark, and other intellectual property laws.

Your IP: You retain ownership of all data, content, and materials you provide to us. By using our services, you grant us a limited, non-exclusive license to use your materials solely to provide our services to you.

Deliverables: Upon full payment, you own the automation workflows and systems we build specifically for your business. We retain the right to use general methodologies, techniques, and non-proprietary knowledge gained during the engagement.

7. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Send unsolicited communications (spam) in violation of applicable law
• Infringe on the intellectual property rights of others
• Transmit harmful, offensive, or fraudulent content
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Engage in any activity that could harm our reputation or business

Violation of this section may result in immediate termination of your account and services without refund.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our engagement. We will not disclose your business data, processes, or strategies to third parties without your consent, except as required by law or to provide our services using trusted sub-processors. You agree to keep confidential any proprietary methodologies, frameworks, or tools we share with you.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. RESULTS FROM USING OUR AUTOMATION SERVICES MAY VARY AND WE MAKE NO GUARANTEES REGARDING SPECIFIC BUSINESS OUTCOMES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLOWZONE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless FlowZone AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of our services, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

Either party may terminate the service relationship at any time by providing written notice. Upon termination:

• All licenses granted under these Terms will immediately terminate
• You must cease using our services and any proprietary tools we provided
• We will provide you with your data in a reasonable format within 30 days
• Payment obligations for completed work remain in effect

Sections 6, 8, 9, 10, 11, and 14 survive termination of these Terms.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date at the top of this page and, where appropriate, notifying you by email. Your continued use of our services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.

14. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

You waive any right to a jury trial or to participate in a class action lawsuit in connection with any dispute related to these Terms or our services.

15. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: